Appointment Cancellation Policy
 
Effective July 1, 2026

This policy applies to all guests of The Annex Collective, including both new and existing guests.

• Appointments canceled or rescheduled more than 48 hours in advance will not incur a fee. 

• Appointments canceled or rescheduled within 48 hours of the scheduled appointment time will be subject to a fee equal to 30% of the reserved services.

• Same-day cancellations or rescheduling requests will be subject to a fee equal to 50% of the reserved services.

• Same-day cancellations or rescheduling requests for appointments reserved with Alison will be subject to a fee equal to 60% of the reserved services.

• No-show appointments will be subject to a fee equal to 75% of the reserved services.

At The Annex Collective, every appointment is reserved exclusively for you. We intentionally limit the number of appointments we accept each day to provide a thoughtful, personalized experience for every guest.

When appointments are canceled or rescheduled at the last minute, we are often unable to offer that appointment time to another guest. Because our service providers reserve this time specifically for you, late cancellations directly impact their income.

This policy allows us to better serve all of our guests, respect the time of our team, and continue providing the level of service and experience you have come to expect from The Annex Collective.

We understand that life happens and that emergencies and unexpected situations occasionally arise. Our goal is always to approach these circumstances with grace and understanding. However, because appointment time is reserved specifically for each guest, repeated late cancellations, rescheduling requests, or no-shows may result in fees being applied regardless of circumstance.

Cancellation and no-show fees will be automatically charged to the card on file. Guests without a valid card on file will be required to pay any outstanding cancellation or no-show fees prior to scheduling future appointments.

Thank you for respecting our time, our team, and the guests who may be waiting for an appointment.